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Delivery Policy. Updated 1 May 2017

1. Delivery Notifications
Depending on the type of service you have ordered, you will receive an email at the address you have specified when your order has been processed.

2. Delivery timescales
The delivery time scale is specified on the product page to indicate when you will receive your order.

In the event of a delay, we will contact you either by email or telephone to inform you of this.

Please be aware while 99% of UK locations are valid for next day delivery, there are a few remote locations which are not covered by the next day delivery service.

2.1 International deliveries
We are able to offer international postage, please contact us for more details on costs. sales@hencreative.co.uk

3. Postage method
All orders sent through a UK delivery company like Yodel, Royal Mail, UPS and other. Orders are sent by standard delivery but special delivery is also available at an extra cost.

4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, the delivery company will leave you a card to notify you of the missed delivery attempt.  This will allow you to either telephone them to arrange a redelivery at a more convenient time or collect it from your local sorting office.

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item.  From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order.  Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our postage fees from the refund total.

5. Late deliveries or despatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day.  We regret that this situation can occur occassionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

The other circumstance which may cause a delay is when the delivery service itself has a problem.  This, again, is a rare situation but is unfortunately beyond our control.  In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

5.1 Consequential loss for late deliveries
We do not provide financial compensation to cover consequential losses, e.g. Time taken off work to receive deliveries, or the item is intended as a gift, and you purchase the same item from a more expensive retailer.